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Case Study : Ratz Plus
Deliver™ enables courier service to dispatch jobs more efficiently

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Deliver™
 

“Deliver™ is a powerful solution enabling us to better coordinate job dispatching, while giving management the ability to allocate resources more effectively.”

Given the extremely dynamic nature of courier work, delivery personnel require easy mobile access to back-office data to improve productivity. Offering a host of powerful features, Mobideo’s Deliver™ enables couriers to provide top-level service while accelerating the delivery process.

Powered by Mobideo’s Magma™ platform and operating on rugged or standard handheld devices, Deliver™ improves the timely pickup and delivery of consignments. Automating the information flow between dispatcher and courier, Deliver™ enables couriers to capture package data, input pickup and delivery times, and record other relevant delivery data.

Designed for the courier and logistics industries, Deliver™ provides real-time visibility of courier status. As such, customer service agents receive up-to-the minute information from the field, helping them optimize the dispatching coordination process and shorten delivery times. In addition, Deliver™ provides managers with easily accessible delivery, collection and performance data, allowing them to better assess courier performance and allocate resources more effectively.

click here to download the Deliver™ brochure

Capabilities

Dispatcher Management

  • Real-time dispatch notification
  • Real-time courier status tracking (e.g. acceptance, rejection, arrival, pick-up)
  • In-process job monitoring
Task Management
  • Automatic delayed-delivery notification
  • Real-time schedule update
  • Task-status information display
  • Wait-time reporting to billing system
  • Online report and time-sheet submission
  • Package scanning and imaging (via bar code)
  • Signature capture

Customer Management

  • Customer data inquiry/updates (e.g. address, phone number, outstanding debts)
  • Customer agreement access
  • Delivery history access

Benefits

Courier Level

  • Greater control over delivery process
  • Faster response time
  • Improved customer service
  • Increased productivity

Dispatch/Back-Office Level

  • Reduced number of billing errors
  • Improved dispatching process
  • Increased productivity

Managerial Level

  • Improved managerial control
  • Enhanced decision making
  • Optimized resource/personnel allocation

Company Level

  • Increased revenues
  • Improved customer retention
  • Reduced operating costs
  • Stronger corporate image