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Project Manager – Implementation

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Primary Location: United States-Various
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Education Required Level: Bachelor's Degree
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Assignment Category: Full-time regular
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Travel Required: 25%
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Experience Level: Senior

About Mobideo

Mobideo is leading the way in digitizing industrial service processes. The need for integrated mobile solutions in digitalization initiatives is catching fire and we are a trusted and proven vendor.

Mobideo’s patented cloud platform fully digitizes and optimizes industrial services through the convergence of Mobile, IoT, Cloud, Big Data and Analytics technologies.

Mobideo increases asset uptime, reduces costs and drives operational excellence by enabling higher productivity, better response times and increased compliance while reducing paperwork, rework and human error in the field.

A versatile, scalable platform, Mobideo provides field-force with personalized, optimized data on-site, on demand, and empowers managers with advanced coordination and control capabilities through real-time management insights into field operations.

With offices in the US and Israel, Mobideo is trusted by industry leaders and is growing.

Job Description

Mobideo is looking for a Project Manager – Implementation Specialist focused on strategy development, management and execution of Mobideo’s patented software platform implementations. In this role, you will leverage your considerable knowledge and experience in business processes and software project delivery to enable successful implementations. The role includes ensuring that we accurately set and meet customer expectations, complete projects on time, and stay within budget. The Project Manager will be responsible for maintaining exceptional customer service and relationships with our customers and stakeholders.

Responsibilities

  • Lead or support all aspects of customer implementations
  • Define detailed project implementation plans
  • Serve as the lead contact for daily customer interaction and implementation activities
  • Coach and prepare customers for successful rollouts of the applications. Ensure effective transfer of information learned in training to the work environment
  • Develop, track and report key implementation progress metrics
  • Diagnose, research and analyze customer issues and requests
  • Prioritize and escalate issues when needed, keeping customers informed of progress. Develop and maintain implementation best practices, document procedures, standards, configuration settings and sequences
  • Work with third-party vendors when issues traverse multiple systems
  • Identify gaps in functionality and work with product management to enhance our products
  • Participate in enhancement creation, release and change management activities
  • Create and update product and training documentation
  • Learn new releases and functionality in preparation for the next implementation

Qualifications

  • Independent and fast learner
  • Team player
  • Multi-cultural communication skills
  • High motivation to influence
  • Strong customer service skills
  • Educational background, preferably in the fields of computer science or industrial engineering (information systems)
  • Proven working experience as a project manager in the information technology sector
  • Solid technical background, with understanding or hands-on experience in software development and web technologies
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Strong working knowledge of Microsoft Office
  • PMP certification is a plus
  • Travel to Israel will be required

To apply for a position
please fill out the form and
attach your resume

Equal Employment Opportunity
Mobideo shall provide equal employment opportunities without regard to race, color, religion, age, national origin, sex (including sexual orientation and gender identity), pregnancy, disability, genetic information, U.S. military service, or any other characteristic protected by law
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